Return and Exchange Options:

At Layaana, customer satisfaction is our top priority. We offer returns and exchanges to ensure that your shopping experience with us is always positive. If for any reason you’re not satisfied with your purchase, we’re here to help.

Conditions for Returns and Exchanges:

  • Eligibility: Items are eligible for return or exchange within 7 days of delivery.
  • Condition of Items: To qualify for a return or exchange, items must be in their original condition, unused, unwashed, and with all tags attached. Products should be returned in their original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

Specifics on Returns:

  • Not as Described or Shown: If a product is not as described or shown on our website, it is eligible for a return or exchange. We aim to ensure that all product descriptions and images are accurate, but in case of discrepancies, we take full responsibility.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchange Process:

  • If you need to exchange an item for the same item in a different size or color, send us an email at our customer service address. Please note that exchanges are subject to stock availability.

How to Initiate a Return or Exchange:

  • Contact Us: Reach out to our customer service team via email or phone to initiate a return or exchange. Provide your order number and the reason for the return or exchange.
  • Return Shipping: Instructions for return shipping will be provided once your request is processed. Please note that customers may be responsible for return shipping costs unless the item is defective or not as described.

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.